Time Crime Center Technician PT

GENERAL STATEMENT OF JOB

Under general supervision, responsible for monitoring the City’s security camera systems and technology platforms to support police officers and detectives in real‑time operations and criminal investigations. Reports to a Police Sergeant.

The role involves monitoring and operating an integrated computer system that combines live camera feeds, Computer‑Aided Dispatch (CAD), and police radio systems. The operator identifies activities or behaviors requiring a police response, such as fights, in‑progress assaults, crowd monitoring, and other public‑safety concerns. They also oversee in‑progress calls for service, providing additional intelligence and situational awareness to responding officers, and track officer activity during traffic stops and field encounters, coordinating additional resources when necessary.

Maintaining situational awareness is crucial, including monitoring police units and evolving incidents to assist with suspect identification, vehicle tracking, locating fleeing suspects, and relaying critical information when on‑scene personnel cannot. The operator performs real‑time technology‑based investigative work to support dispatch and field responses, monitoring camera and license‑plate reader systems during active incidents, and communicating with police personnel via radio and CAD systems.

They review archived footage, license‑plate data, and other digital evidence to aid detectives in investigations.

Additionally, the role requires collecting relevant information for making timely decisions in a fast‑paced, technology‑driven environment. The operator operates and interprets multiple software systems, examines video footage, uploads evidence to repositories, and drafts incident reports. They also answer phones regarding technical issues, information requests, and operational questions, while maintaining operational reports and documenting activities within the Records Management System (RMS). The position may involve assisting officers with criminal research, digital evidence retrieval, and providing courtroom testimony when required.

Other duties are assigned as needed, with individual tasks determined by supervisory staff based on workload and departmental needs.

Has some knowledge of public safety practices and departmental policies, procedures, rules, and regulations. Has some knowledge of the social and economic factors within the community. Has some knowledge of basic investigative methods, evidence handling procedures, and traffic control techniques. Is able to use common office machines and computer systems. Is able to prepare clear and concise reports and accurately document information obtained from victims, witnesses, and the public.

Is able to exercise initiative and independent judgment in applying established standards to routine situations. Is able to explain rules, regulations, and departmental procedures to the general public in a clear and courteous manner. Is able to exercise tact, courtesy, and discretion when interacting with the public, sworn personnel, and other employees. Is able to maintain confidentiality of sensitive information.

Is able to establish and maintain effective working relationships as necessitated by work assignments.

Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication, interacts within departments/divisions along with co‑workers and the general public.

Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."

Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.

Attends work regularly and adheres to city policies and…