Quality Control Specialist

GENERAL STATEMENT OF JOB

Under general supervision, this position reviews all National Crime Information Center (NCIC) and Virginia Criminal Information Network (VCIN) entries, modifications, and cancellations for the department. Reports to Police Sergeant.

Reviews all Incident Based Reports (I ) for accuracy and reports any identified errors; prepares and maintains records and reports regarding National Crime Information Center (NCIC) and Virginia Criminal Information Network (VCIN) error identification and monthly validation; reviews for accuracy of highly confidential records including criminal history, department of motor vehicle and police offense reports; responsible for daily quality control on stolen property, missing persons, runaways, and protective orders;

works closely with local, state, and federal agencies; ensures agency compliance.

Maintains all National Crime Information Center (NCIC)/ Virginia Criminal Information Network (VCIN) manuals to ensure updates are added and changed when mandated; ensures compliance with State Police guidelines and regulations; identifies the needs for personnel within the unit and develops instruction to meet those needs; develops and participates in “action plans” to prepare for National Crime Information Center (NCIC)/ Virginia Criminal Information Network (VCIN) audits conducted by Virginia State Police;

submits monthly and quarterly reports.

Assists and supports the Validation Clerk by reviewing validation records and ensuring appropriate entries are deleted in a timely fashion; works with juvenile court personnel when issues or concerns regarding petitions and detention orders arise; serves as a liaison with the Virginia State Police regarding National Crime Information Center (NCIC)/ Virginia Criminal Information Network (VCIN) operation and maintenance.

Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge of Job:
Has considerable knowledge of modern office practices and procedures. Has a general knowledge of the ethical guidelines applicable to the position as outlined by professional standards and federal, state, or local laws, rules, and regulations. Has knowledge of the principles of organization, NCIC/VCIN procedures, the Virginia State Police validations process, and systems of quality control. Is able to prepare clear and concise reports.

Must be able to communicate effectively and exercise tact when in contact with the public and other employees.

Quality of Work:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts within department and division, and co-workers and the general public.

Quantity of Work:
Maintains effective and efficient output of all duties and responsibilities as described under “Essential Job Functions.”

Dependability:
Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.

Attendance:
Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm:
Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities. Strive to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment:
Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and…