Senior Family Services Supervisor

Job Title

Social Services Position

Under general supervision, this position performs professional and supervisory duties in implementing individualized service plans involving the application of casework methods and skills administered by Social Services and providing administrative oversight of professional staff. Reports to the Chief of Services or the Assistant Director of Social Services. ESSENTIAL JOB FUNCTIONS Provides day-to-day guidance and direction to family services workers and supervisors on case related issues, policies and procedures, and agency initiatives;

ensures acceptable levels of quality and quantity in the delivery of services; plans caseloads, assigns cases and reviews case records and reviews and signs off on service plans, case assessments, and other reports which require supervisory review. Responsible for the effective supervision and administration to include monitoring expenditures, staff development and training, succession planning, performance management, employee relations, prioritizing and assigning work and related activities.

Evaluates resource needs and manages the effective deployment of resources. Educates the professional community and the general public on agency programs and policies; prepares statistical reports; maintains records. Approves and monitors program expenditures; approves credit authorization and purchase orders for services for customers. Prepares and monitors daily field and attendance logs; remains knowledgeable of program area and subordinate's caseload; assumes responsibilities in his/her absence.

Reviews individual cases; assists with unusual or difficult cases; assists Family Services Specialists and Family Services Supervisor with Court preparation. Interviews applicants; evaluates effectiveness of programs; makes changes as necessary. Researches and evaluates community resources; consults with various specialists from other agencies. Performs emergency operations activities to include but not limited to emergency shelter operations and disaster relief activities as necessary.

Participates in Food Commodity Distribution as necessary. Assumes responsibility for the accuracy of CPS investigations. Serves as Family Assessment and Planning Team (FAPT) representative and Virginia Enhanced Maintenance Assessment Tool (VEMAT) evaluator; performs VEMAT trainings. Participates in civil defense and community activities. Performs on-call coverage to workers while agency is closed. Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.

Has considerable knowledge of local, State and federal laws, ordinances, rules and regulations governing Social Services programs. Has considerable knowledge of the policies, procedures, rules and regulations of individualized service plans as administered through Social Services. Has considerable knowledge of social work principles, techniques and practices and their application to individualized service plans. Has considerable knowledge of the forms, documents and manuals associated with programs.

Has general knowledge of other programs administered through Social Services and through community human services agencies or volunteer groups. Has general knowledge of the social and economic factors in the community. Is able to supervise, provide guidance and assist other employees. Is able to compile technical information from a variety of sources and prepare clear and concise reports. Is able to exercise considerable initiative and independent judgment in analyzing and applying standards to a variety of situations.

Is able to communicate effectively in oral and written form. Is able to explain rules, regulations, and policies of the service plans in terms understood by applicants and the general public. Is able to exercise considerable tact, courtesy, and discretion in contact with program applicants and clients, and the general public. Is able to exercise considerable discretion in handling confidential files.

Is able to establish and maintain effective working relationships as necessitated by work assignments.

Bachelor's degree in a human services field (Social Work, Human Services, Sociology, Psychology, Family and Child Development, Counseling, Rehabilitation Counseling, Clinical Psychology, Gerontology or Guidance and Counseling) and 5 to 7 years of experience in Social Services or a Child Welfare Unit or Bachelor's degree in any field and 7 to 9 years of experience in human services or case management work, plus 3-5 years of responsible supervisory experience.

Master of Social Work (MSW) and previous Child Protective Services (CPS) experience preferred.

SPECIAL REQUIREMENTS An acceptable general background check to include a local and state criminal history and sex offender registry check. Individuals in this position cannot be listed as having a…