Bilingual Client Coordinator

Tandy Therapy LLC Bilingual Client Coordinator Post Falls,
· Full time Company website Apply for Bilingual Client Coordinator

Helping Families Realize Their Best Lives Tandy Therapy is looking for a Bilingual Client Coordinator to join our pediatric therapy team! The Client Coordinator is often one of the first people a family meets and plays an important role in creating a welcoming, organized, and supportive experience for the children and families we serve. We are looking for someone who is fluent in English and another language, with Spanish/English bilingual candidates especially encouraged to apply.

The ideal candidate is warm, professional, organized, dependable, and enjoys helping people. If you love working with families, solving problems, keeping things organized, and being part of a fun and collaborative team, this could be a great fit for you.

Tandy Therapy's mission is to help families within the community live their best lives!

As a Client Coordinator, you will help families navigate their experience with Tandy Therapy while supporting the day-to-day operations of the clinic.

Responsibilities may include:

• Welcome children and families to the clinic with a warm and professional approach
• Communicate with families by phone, email, text, and in person
• Assist families with scheduling and appointment coordination
• Help families understand clinic processes, paperwork, and next steps
• Communicate with families in English and another language as needed
• Assist with new client intake and onboarding
• Maintain accurate client information and records
• Coordinate communication between families, therapists, and the administrative team
• Assist therapists and clinical leadership with scheduling and administrative needs
• Monitor schedules and help identify scheduling gaps or conflicts
• Assist with obtaining and organizing required documentation
• Help maintain a clean, organized, welcoming front-office environment
• Handle confidential information in accordance with HIPAA and Tandy Therapy policies
• Support insurance and authorization-related administrative tasks as needed
• Participate in team meetings and training
• Help create a positive experience for families from their first interaction with Tandy Therapy

The ideal candidate is:

• Bilingual and able to communicate effectively in English and another language
• Warm, friendly, and comfortable interacting with children and families
• Highly organized and able to manage multiple tasks
• Dependable and accountable
• Comfortable using computers and learning new systems
• Professional and able to maintain confidentiality
• Comfortable working in a busy pediatric healthcare environment
• Able to prioritize tasks and stay focused when the clinic is busy
• A team player who enjoys collaborating with others
• Comfortable asking questions and learning new processes
• Someone who takes initiative and looks for ways to help

Healthcare, medical office, pediatric, customer service, or administrative experience is preferred but not required.

Being able to communicate with families in their preferred language is an important part of this position.

Candidates should be comfortable speaking and communicating professionally in English and another language
.

Spanish/English bilingual candidates are especially encouraged to apply.

Please indicate the language(s) you speak and your level of proficiency when applying.

At Tandy Therapy, our mission is Helping Families Realize Their Best Lives.

Our Client Coordinators are an important part of making that happen. You will work closely with therapists, families, and our administrative team to help keep the clinic running smoothly and make sure families feel welcomed and supported.

We…