Senior Product Manager, Partnerships

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.

In August 2024 Steer acquired Auto Ops - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. Auto Ops allows customers to smoothly schedule through a shop's website and Google Business Profile.

About

The Role

We’re looking for a Senior Product Manager, Partnerships to transform the automotive aftermarket industry by building innovative, high-impact solutions that help auto repair shops thrive. You’ll drive the vision, roadmap, and go-to-market strategy, leading a cross-functional squad to optimize workflows, strengthen customer relationships, and drive business growth. Reporting to the VP of Product, this high-visibility role will shape the future of our platform and redefine success for auto repair businesses.

This role is 100% remote in the US (Eastern Standard Time Zone).

You Will

• Develop and communicate a clear product strategy that aligns with your squad’s goals and objectives.
• Build and maintain a product roadmap that outlines the product's development journey and milestones from conception to launch.
• Lead and encourage cross-functional teams, including engineers, designers, marketers, sales, and customer success to build and launch high-quality solutions.
• Conduct market research and analysis to find opportunities, trends, and customer needs.
• Talk with customers on an ongoing basis to maintain a deep understanding of their needs and preferences.
• Drive a tailored and business value-aligned technology evaluation process, driving real growth and CX improvements.
• Collaborate closely with prospects, channel partners, our sales and customer success teams to deliver solutions and channel feedback to inform and improve the product.
• Champion creative solutions to build a process and partnership that is grounded in customer empathy, and product best practices in a high-paced start-up environment.

• 5+ years of product management experience with Enterprise or SaaS, delivering end-to-end products from ideation to launch.
• Undergraduate degree (Computer Science, Business, Economics, Marketing, or similar) or equivalent experience.
• Experience working on B2B2C products with partnership development.
• Consistent track record of delivering products with global, cross-functional teams - engineering, design, sales, marketing and partnerships.
• Excellent communication and storytelling skills to communicate sophisticated topics to diverse set of both technical and business collaborators.
• Analytical skills to make data-driven decisions (e.g. analyze product usage).
• Obsessed with detail, have good logical, sound analytical and numerical capabilities.
• Ability to modify approach as per changing stakeholders, conditions, circumstances and feedback.
• You consistently view things from the user's perspective and are always striving to improve in this area.

• SaaS experience.
• Experience working with small business owners.
• Experience with online booking or appointments (e.g. hospitality, restaurants, or home services).
• Pendo experience or similar.
• Tableau, PowerBI, or similar.
• SQL skills.

• Recruiter Screen - 30min
• Hiring Manager Interview - 60min
• Live Assessment - 60min
• Technical Interview - 30min, Product Sense Interview - 30min, Career Journey Interview - 60min
• Reference Checks

• 100% remote
• Health, Dental & Vision Insurance
• HSA and FSA options
• 401k
• Flexible…