Program Manager, Engagement & Rewards

About Com Psych

Com Psych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance Resources and Absence Resources solutions deliver end‑to‑end mental health, well‑being, work‑life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit  to find out why 40% of the Fortune 500 choose Com Psych for their mental health and absence management needs.

The Health and Well-Being Department provides oversight into the product, account management, and implementation teams for a suite of well‑being and related offerings. You will play a crucial role in developing relationships and ensuring excellent service delivery to all customers. As the Program Manager, you will be responsible for providing customer program management and coordination of product offering and support team.

• Manage the operational execution of customer health and well‑being programs and products, rewards programs, wellness challenges, communications, and program enhancements.
• Coordinate customer projects including timelines, deliverables, approvals, testing, launch readiness, and ongoing program support.
• Manage customer and internal reporting requests, reporting enhancements, reporting audits, and dashboard reviews.
• Analyze customer engagement and health and well‑being product data to identify trends, opportunities, and recommendations.
• Create reports, executive summaries, presentations, dashboards, and materials supporting customer reviews and leadership reporting.
• Manage customer and internal reporting requests, ensuring accurate, timely and actionable insights.
• Support implementation and ongoing management of digital well‑being solutions.
• Serve as the day‑to‑day operational lead for assigned vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews.
• Coordinate vendor meetings, maintain project documentation, and track action items, risks, and deliverables.
• Lead Creative Services projects including customer communications, challenge promotions, flyers, toolkits, and other marketing materials.
• Manage project plans, timelines, trackers, dependencies, risks, and status updates for customer‑facing initiatives and departmental projects.
• Leverage AI‑enabled tools to enhance project management, reporting, customer communications, content development, and operational efficiency.
• Identify and implement opportunities to automate processes, improve workflows, and generate actionable insights using AI and emerging technologies.
• Support strategic initiatives, product enhancements, innovation projects, customer campaigns, and operational improvement efforts.
• Develop and maintain project documentation, workflows, standard operating procedures, templates, and governance processes.
• Partner with Account Management, Sales, Customer Success, Coaching Team, Product, Reporting, Marketing, Operations, and other internal teams and vendor partners to support successful customer outcomes including demos, upsells, and other customer presentations as needed.
• Attend customer meetings to provide program updates, reporting insights, and operational support.
• Identify and implement innovative approaches that enhance the participants’ experience, increase engagement, and improve operational efficiency.
• Perform other related duties as assigned.

• Bachelor's degree required.
• 3+ years of project management, customer program management, operations, reporting, analytics, customer success, or related experience.
• Demonstrated experience managing multiple projects and competing priorities.
• Strong customer‑facing communication, presentation, and relationship management skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Microsoft Office Suite.
• Excellent organizational, analytical, problem‑solving, and time‑management skills.
• Exp…