Title Director - Business Process Improvement

Overview

The Director – Business Process Improvement for Revenue Cycle Management (RCM) is responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall continuous improvement. This role partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to identify opportunities to improve efficiency, reduce manual work, enhance accuracy, strengthen controls, and improve financial outcomes.

The Director – Business Process Improvement serves as both a strategic leader and operational architect—driving enterprise process improvement initiatives while ensuring efforts align with organizational goals, regulatory requirements, and the realities of healthcare operations. This role oversees operational workflows that align with strategic growth goals, project prioritization, vendor collaboration and procurement, planning, change management, and long‑term optimization efforts across end-to-end revenue cycle functions.

Translates executive vision into an actionable, measurable roadmap for operational excellence across multiple departments. Identifies high‑impact automation and process improvement opportunities across the revenue cycle, including patient access, coding, billing, claims management, payment posting, denials, collections, and reporting. Builds multi‑year roadmaps focused on scalability, operational efficiency, and measurable ROI. Establishes governance frameworks for intake, prioritization, implementation, and monitoring. Serves as a strategic advisor to executive leadership regarding process transformation opportunities and operational modernization.

Leads end‑to‑end process analysis to identify inefficiencies, bottlenecks, rework, and operational risk areas. Standardizes workflows and operational practices to support scalable automation solutions. Drives Lean, Six Sigma, or continuous improvement methodologies across RCM operations. Partners with operational leaders to redesign workflows that improve productivity, quality, turnaround time, and employee experience. Develops and monitors KPIs related to automation performance, operational efficiency, financial outcomes, and adoption.

Defines complex problem statements, develops success metrics, and presents outcomes to senior leadership. Maps out end‑to‑end current and future state workflows to identify bottlenecks, waste, and friction points. Develops and maintains process documentation, including process maps, standard operating procedures, and performance metrics. Collaborates with IT, data, analytics, and vendors to ensure successful solution design, testing, implementation, and support. Optimizes reporting, dashboards, and updates to show status, risks, and impact.

Builds strong partnerships across operations, finance, compliance, IT, analytics, and executive leadership. Translates operational challenges into scalable solutions and actionable business requirements. Leads organizational change management efforts related to process transformation and adoption. Communicates project progress, risks, outcomes, and ROI to senior leadership and key stakeholders. Drives a culture of innovation, operational excellence, and continuous improvement leveraging data to inform decisions and prioritize initiatives.

Coordinates, educates, and integrates data management to support leaders.

Required

• Bachelor’s degree in business, healthcare administration, information systems, finance, operations, or a related field.
• 7+ years of experience in healthcare revenue cycle operations, process improvement, automation, or operational transformation.
• 7+ years of leadership experience managing projects, programs, teams, or enterprise initiatives.
• Strong knowledge of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations.
• Demonstrated…