Sr. Corporate Travel Advisor

Sr. Corporate Travel Advisor - After Hours

Full Time Clerical Virtual Employee, Remote, US

5 days ago Requisition

Salary Range: $26.00 To $30.00 Hourly

Full-Time;
Overnights:
Weekdays and Weekends

​This position reports to:
Director, Support Services

At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way.

This is who we are, our culture.

• Ability to work holidays
• Accurately process tickets, exchanges, MCOs, and unused tickets as available
• Efficiently and accurately process air, car, limo, rail for both domestic and international travel itineraries and all other travel needs
• Working knowledge and usage of all company supported tools and resources that relate to corporate bookings such as Booking Builder; internal and external rate desks; airlines internet; GDSX; online booking tools, etc.
• Adhere to company policies
• Follow client’s travel policies for each individual account
• Maintain confidentiality and PCI/security
• Provide fare quotes that include all resources including GDS, internet and consolidators
• Promotes company preferred vendors when possible and does not take priority over client’s referred vendors
• Keep abreast of industry knowledge to include industry updates, changes and new products
• Maintain contractual service level agreement goals related to response time and quality of work; consistent usage of quality control product; proper usage of profile information
• Properly inform client of tariffs and penalties
• Maintain a benchmark of 250 transactions per month
• Meet annual training requirement hours
• Maintain ticket bank for clients
• Provide above and beyond service and document value adds
• Always maintain professionalism with clients and co-workers
• Requires a minimal amount of travel

• Knowledge of ticketing rules and restrictions
• Staying informed of airline policy changes for unused tickets
• Strong communication and customer skills
• Above average geography skills and resources
• Working knowledge of Outlook, Excel and Word
• Problem solving, critical thinking skills
• Must be detail-oriented, organized and have great follow through
• Customer service experience
• GDS skills

• Initiative and Creativity
• Judgment
• Cooperation / Teamwork
• Quality of Work
• Reliability
• Support of Diversity

• 4 Years of travel agency experience as a working agent

Internet searching, MS Office (i.e., MS Word, Excel)

Ability to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence, and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients, and other employees of the organization.

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the workday.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients, and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds.…