Sales and Customer Service Representative

Overview

Living Stone Inc. is a trusted provider of high-quality granite and quartz countertops, located in Post Falls, Idaho. Serving North Idaho and Northeast Washington, the company specializes in creating custom countertops for both residential and commercial spaces. Known for its exceptional craftsmanship and customer service, Living Stone Inc. guides clients through every step of their project, from material selection to final installation.

The team is committed to helping clients bring their vision to life with precision and care.

As our new Sales and Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers and ensuring the smooth operation of our showroom. Your responsibilities will include assisting walk-in customers, creating accurate estimates, scheduling templates and installations, handling phone and email inquiries, and maintaining a clean and welcoming showroom. We also value your input and experience in finding ways to enhance customer experience and improve our company.

We are confident that your proactive attitude and eagerness to learn about our industry, products, and processes will greatly contribute to our success.

• Greet and assist walk-in customers, providing detailed information about our products and services.
• Listen to customer needs and preferences to recommend suitable products and solutions.
• Prepare accurate and detailed estimates for products and services based on customer specifications and requirements.
• Ensure estimates are clear, comprehensive, and provided in a timely manner.
• Follow up to ensure estimates were received and answer any questions or concerns.
• Update estimates post template to reflect final measurements and details and communicate changes with customer.

• Coordinate and schedule template and installation appointments with customers and internal teams.
• Confirm and follow up on scheduled appointments to ensure customer satisfaction and timely completion.

• Answer phone calls and respond to emails promptly and professionally, addressing customer inquiries and resolving issues.
• Maintain clear and effective communication with customers throughout the sales and service process.
• Become familiar with our contract and educate the customer in order to set appropriate expectations.

• Gain and maintain a comprehensive understanding of our industry, products, and processes.
• Stay informed about new products, trends, and technologies to provide knowledgeable and up-to-date information to customers.
• Maintain appropriate inventory levels of sinks and slabs.

• Ensure the showroom is clean, organized, and visually appealing at all times.
• Arrange product displays to enhance customer experience and promote sales.

• Experience in the stone counter top industry is preferred, experience in the construction or interior design industry is a plus
• Proven skills in Customer Service, Customer Satisfaction, and Customer Support
• Experience in building strong Customer Relationships and enhancing Customer Experience
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to work effectively in a team-oriented environment
• Strong organizational and multitasking skills with an attention to detail
• Proficiency in basic computer applications, including order processing systems
• High school diploma or higher; additional certifications in customer service or sales are advantageous