Customer Service Representative

Customer Service Representative Portland, OR | Full Time About Integrity

At Integrity Roofing, we believe great customer experiences start with great people. We're a locally trusted roofing company built on professionalism, accountability, and doing the right thing for our customers every time.

• Schedule and coordinate appointments for our sales team based on assigned territories and routing maps.
• Follow up with leads generated by our overnight call service to ensure timely customer contact.
• Welcome and assist walk‑in customers with professionalism and enthusiasm.
• Process customer payments, review contracts, and answer basic questions about our roofing services.
• Create and maintain marketing, production, and customer project folders.
• Ensure customer records, contracts, and project documentation are accurate and up to date.
• Support daily office operations through customer communication, administrative tasks, and coordination between departments.
• Maintain a clean, organized, and professional office environment.
• Identify tasks that need attention and take initiative to complete them without being asked.
• Help create a positive experience for every customer who interacts with our company.

• A friendly, approachable personality with excellent customer service skills.
• Strong verbal and written communication abilities.
• Professional appearance and demeanor.
• Highly organized with strong attention to detail.
• Dependable, self‑motivated, and able to manage multiple priorities.
• Comfortable working in a fast‑paced office environment.
• A proactive mindset and willingness to jump in wherever needed.
• Experience in customer service, reception, administrative support, or office coordination is preferred.
• Above all, someone who demonstrates integrity, responsibility, and trustworthiness in everything they do.

• Paid time off and paid holidays.
• Opportunities for growth and advancement.
• Medical, dental, vision, and life insurance available.
• 401(k) plan available.

If you're someone who enjoys helping people, takes pride in staying organized, and wants to be part of a company that values integrity and professionalism, we'd love to meet you.