Senior Administrative Assistant​/Customer Service Lead

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In this role, you'll manage a wide variety of complex administrative functions while serving as a key resource for students, employees, and community members. You'll oversee customer service workflows, maintain specialized records and databases, coordinate student tracking and registration processes, prepare correspondence and reports, and ensure timely, accurate responses to inquiries. Working closely with the Operations Manager, you'll help develop and improve processes, train customer service staff, monitor quality and consistency, and provide guidance on registration procedures, refunds, scholarships, and student support.

You'll also assist with data management across multiple software systems while helping ensure an efficient, welcoming, and student-focused experience.

We're looking for a collaborative professional who thrives in a dynamic environment and enjoys solving problems, improving processes, and supporting others. The ideal candidate brings exceptional customer service and communication skills, strong organizational abilities, and a commitment to accuracy and follow-through. Success in this role requires proficiency with Microsoft Office and database systems, the ability to manage multiple priorities with sound judgment, and confidence leading others through change while fostering a positive, service-oriented team culture.

If you're passionate about helping students succeed and creating outstanding customer experiences, we'd love to have you join our Workforce Training Center team.

Associate’s degree or Applied Associate’s degree or certification from a two-year college or professional/technical school or program and a minimum of three years full-time equivalent related experience; or equivalent combination of education and experience.

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

Advertised: July 29, 2026 Pacific Daylight Time
Applications close: August 14, 2026 11:55 PM Pacific Daylight Time

Work type: Full-time Staff
Location: Post Falls
Category: Customer Service, Administrative Assistant, Workforce Training Center
Hiring range: $20.01 - $23.01
Help students take the next step toward their educational and career goals by providing exceptional customer service and administrative support at the NIC Workforce Training Center. If you're organized, enjoy helping others, and thrive in a fast-paced environment, we'd love to have you on our team.
Closes:
August 14, 2026

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