Licensed CSR

Job Description About Us

The Howell Agency with Farmers Insurance is a fast‑growing, customer‑focused team dedicated to protecting what matters most to our clients. We pride ourselves on delivering exceptional service with professionalism, integrity, and a positive attitude. We’re looking for a motivated, energetic Customer Service Representative who thrives in a team environment and enjoys helping people.

As a Customer Service Representative, you will be the friendly, knowledgeable voice of our agency. You’ll support clients with policy questions, billing assistance, coverage updates, and general service needs. Your ability to build relationships, stay organized, and maintain a positive attitude will be key to your success.

Experience with Farmers Insurance systems (not required but a plus)

Bilingual abilities (if applicable)

Sales or retention experience

Competitive pay

Opportunities for professional growth and advancement

Supportive team environment

Training and development resources

Potential for bonuses or incentives (if applicable)

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Parental Leave
• Career Growth Opportunities

Key Responsibilities

Provide outstanding customer service through phone, email, and in‑office interactions

Assist clients with policy changes, coverage explanations, billing inquiries, and claims support

Maintain accurate customer records and documentation

Process payments, endorsements, renewals, and policy updates

Support the agency team with administrative tasks and follow‑up

Identify opportunities for cross‑selling or upselling additional products (no cold calling required unless specified)

Contribute to a positive, collaborative team culture

Required Qualifications

Active Property & Casualty (P&C) License

2+ years of customer service experience, preferably in insurance or financial services

Strong communication and interpersonal skills

Friendly, upbeat personality with a customer‑first mindset

High level of energy, professionalism, and reliability

Ability to work well in a team environment

Strong attention to detail and organizational skills

Comfortable learning new systems and working in a fast‑paced environment