Customer Service Engineer; Union - MR​/CT​/Western, CT or Brewster, NY

Overview

Join Siemens Healthineers as a Customer Service Engineer to provide technical support and service for Imaging Equipment in the Central/Western, CT or Brewster, NY area. This role involves installing, servicing, maintaining, and modifying medical imaging equipment at customer sites.

• Install, service, maintain, and modify Siemens imaging equipment at customer sites.
• Perform timely and effective repairs and provide operator training to ensure optimal system performance.
• Manage financial performance within the territory, meeting or exceeding revenue and expense targets.
• Control inventory and manage company assets including a company vehicle, cell phone, computer, and tools.
• Establish and maintain proper business relationships with customers and peers.
• Execute necessary administrative duties accurately.
• Participate in an on‑call rotation after training and certification.

• High school diploma, technical degree, or equivalent work experience.
• 1–2+ years of field service experience on medical imaging equipment.
• Proficiency in using service tools and test equipment.
• Strong customer service and communication skills.
• Ability to travel within the assigned geography; willingness to work nights and weekends when required.
• Valid driver’s license, independent driving capability day and night, and a good driving record.
• Physical capability to lift 50 lbs, walk, climb ladders or step stools, bend, twist, sit, squat, and stand for extended periods; good vision and fine grasping manipulation.

• Experience performing service, preventive maintenance, and modifications on medical imaging equipment at customer sites.
• Ability to establish and maintain business relationships with customers and peers.
• Proficiency with tools and service test equipment.
• Strong customer service and communication abilities.

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Life insurance and long‑term/short‑term disability coverage.
• Paid parking/public transportation.
• Paid time off, sick time, and safe time.

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression or identity, transgender status, sex stereotyping, protection status, veteran status, or other categories protected by federal, state or local law.