Associate Field Service Representative - Boise

Job Overview

As an Associate Field Service Representative, you will support Stryker's advanced robotic technology by installing, maintaining, troubleshooting, and repairing robotic medical systems in hospitals and surgery centers.

• Install, maintain, troubleshoot, and repair advanced Stryker robotic systems and instrumentation.
• Diagnose and resolve technical issues both remotely and on-site while performing preventive maintenance and system upgrades.
• Serve as the primary technical point of contact for customers, delivering exceptional service and building long-term relationships.
• Collaborate with Sales, Account Executives, and cross-functional teams to identify customer needs and support business growth opportunities.
• Manage field inventory, tools, test equipment, and service documentation to maintain operational readiness.
• Independently schedule and complete service calls, preventive maintenance, engineering changes, and equipment updates.
• Train customers on system operation, software updates, and best practices to maximize equipment performance and user confidence.
• Travel throughout the assigned territory to support customer sites, assist teammates, and provide technical support at meetings and events.

• High school diploma or equivalent.
• 3+ years of relevant experience.
• Ability to lift, push, and/or pull up to 50 lbs.
• Associate or bachelor’s degree, preferably in Engineering.
• Previous experience as a technical field service professional or in a relevant capacity.

Hourly rate: $28.01 - $38.75 USD. Travel: up to 50% of the role’s time traveling within Idaho and neighboring states.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Employees may be required to obtain COVID-19 vaccination as an essential function of their role, depending on customer requirements.

Stryker Corporation will not disclose the compensation of employees or applicants to individuals who do not otherwise have access to this information, except as permitted by law or employer policy.