Scheduling Coordinator - Northwest Hand To Shoulder Center

Scheduler – Northwest Hand to Shoulder Team

Northwest Specialty Hospital seeks a detail‑oriented, customer‑service‑focused Scheduler to join our Northwest Hand to Shoulder Team. This position will be located at our new Liberty Lake, WA clinic.

• Schedule appointments for patients and manage assigned providers' schedules.
• Verify demographic and insurance information and ensure proper records and documentation are in place.
• Maintain accurate records associated with scheduling and patient documentation processing.
• Provide excellent customer service to callers on a multi‑line phone system and return voicemails in a timely manner.
• Project a professional demeanor and appearance while maintaining confidentiality of patients, coworkers, and the hospital.
• Work under stress and in situations that demand patience and tact while providing impeccable service.
• Perform other duties as assigned.

• High school diploma required.
• One year of prior clerical experience in a medical setting strongly preferred.
• Knowledge of basic computer programs such as Microsoft Office Suite.
• Excellent interpersonal communication skills to build relationships with physicians or their support staff.
• Knowledge of insurer and payer processes.
• CPR/BLS certification or obtain within first ninety days of hire.
• Ability to work cooperatively in a team environment.
• Ability to communicate effectively verbally and in writing.
• Ability to multi‑task, prioritize, and meet deadlines.
• Knowledge of CPT, ICD‑10 codes, and medical terminology preferred.
• Demonstrates eligibility for employment in the United States.
• Three years of medical office experience preferred.

Pay:
From $20.00 per hour.

Northwest Specialty Hospital is widely known for being a centre of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally, and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients.

Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County that span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. It has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years! Companies throughout Washington and Idaho have been selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient‑focused approach, and robust benefits package.

• Company‑sponsored events such as sporting events, BBQs, and holiday parties.
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance.
• Tuition reimbursement.
• Growth opportunities, ongoing education, training, leadership courses.
• A generous 401(k) retirement plan.
• A variety of discounts throughout the hospital and community.
• Wellness benefits such as weight loss challenge, access to a dietitian, and discount gym memberships.
• Culture that promotes and supports work/life balance.
• Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.**