Scheduling Coordinator - Northwest Hand To Shoulder Center

Overview

Northwest Specialty Hospital is seeking a detail-oriented, customer-service-focused Scheduler to join our Northwest Hand to Shoulder Team. The Scheduling Coordinator is responsible for scheduling appointments for patients, managing assigned providers  schedules, verifying demographic and insurance information for patients, and ensuring that proper records and documentation are in place for appointments. Maintain accurate records associated with scheduling and processing of patient documentation.

Provides excellent customer service to callers on a multi-line phone system, returns voicemails in a timely manner, and maintains confidentiality of patients and staff. This position requires excellent customer service and communication skills, the ability to work under stress with patience and tact, and a professional demeanor and appearance. Other duties as assigned.

• Schedule appointments for patients and manage provider schedules.
• Verify demographic and insurance information for patients.
• Ensure proper records and documentation are in place for appointments; maintain accurate scheduling records.
• Provide excellent customer service to callers on a multi-line phone system; return voicemails promptly.
• Maintain confidentiality of patients, coworkers, and Northwest Specialty Hospital.
• Support a professional environment and assist with other duties as assigned.

• High school diploma required.
• One year of prior clerical experience in a medical setting strongly preferred.
• Knowledge of basic computer programs such as Microsoft Office Suite.
• Excellent interpersonal communication skills to build relationships with physicians or their support staff.
• Knowledge of insurer and payer processes.
• CPR/BLS or obtained within first ninety days of hire.
• Ability to work cooperatively in a team environment; ability to communicate effectively verbally and in writing.
• Ability to multi-task, prioritize, and meet deadlines.
• Knowledge of CPT, ICD-10 codes and medical terminology preferred.
• Demonstrates eligibility for employment in the United States.
• Three years of medical office experience preferred.

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients.

Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, spanning multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. The hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years. Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. The organization continues to receive this distinguished honor based on strong company culture, patient-focused care, and a robust benefits package.

• Company-sponsored events such as sporting events, BBQs, and holiday parties.
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance.
• Tuition reimbursement.
• Growth opportunities, ongoing education, training, leadership courses.
• A generous 401K retirement plan.
• A variety of discounts throughout the hospital and community.
• Wellness benefits such as weight loss challenges, access to a dietitian, and discount gym memberships.
• Culture that promotes work/life balance.

Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.