Practice Support Coordinator - Pre-Surgical Clinic

PRACTICE SUPPORT COORDINATOR - PRE-SURGICAL CLINIC

Job Category: Administrative-Clerical

Requisition Number: PRACT
036520

Posted :
February 27, 2026

Full-Time

Showing 1 location

Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Practice Support Coordinator to join our Pre-Surgical Team!

We need someone with a professional demeanor, can work well under stress/stress situations, will provide great customer service to our patients, and is able to multitask!

Under the direction of the assigned leader, the Practice Support Coordinator is responsible for assuring that all clerical duties are accurately performed in completion of, but not limited to, the following areas: communicating with referring clinic offices; ensure that copies of appropriate documentation are obtained to facilitate treatment or patient care; manage flow of patient medical records; ensure that all information entered into the automated admitting/registration system is accurate and complete;

schedule patients for office visits; assisting with registration and pre-registration functions; field incoming calls; projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers and the Northwest Specialty Hospital as appropriate. This position will also work closely with other departments as needed, to ensure the patient’s chart and information is complete to receive treatment. Works under stress and in situations that demand patience and tact while providing impeccable service.

Essential Functions:

• Updates patient accounts and information
• Schedules patients as needed
• Registers patients as needed
  
  Verify patient coverage for primary, secondary and tertiary
• Collect patient payments and setup payment plans
• Communicate with patients, other medical offices, and insurances companies
• Ensure all necessary paperwork and records are ready for patient appointments
• Collaborate with nursing team regarding scheduling of patients
• Collaborate with medical records team as needed
• Keeps information confidential and a HIPAA secure environment
• Provides mentorship and guidance to other clerical staff

Qualifications and

Preferred Experience:

• Demonstrates eligibility for employment in the United States.
• High school diploma or equivalent.
• Ability to relate and work effectively with others.
• Willingness to participate in goal-setting and educational activities for own growth and advancements.
• Demonstrated verbal communication skills in English.
• Demonstrated computer skills in utilizing word processing, integrated database and other functions.
• Demonstrated ability to utilize and understand mathematical calculations.
• Demonstrated knowledge of medical terminology.
• Two years medical office experience.
• Five years medical office experience preferred.

About Northwest Specialty Hospital:

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients.

Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction,and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision…