Practice Support Coordinator - Pre-Surgical Clinic

Overview

Northwest Specialty Hospital is seeking a detail‑oriented, customer‑service focused, Practice Support Coordinator to join our Pre‑Surgical Team! We need someone with a professional demeanor, can work well under stress, will provide great customer service to our patients, and is able to multitask!

Under the direction of the assigned leader, the Practice Support Coordinator is responsible for ensuring all clerical duties are accurately performed and support the Pre‑Surgical Team. This includes communicating with referring clinic offices, obtaining necessary documentation, managing the flow of medical records, entering accurate data into the automated admitting/registration system, scheduling patients for office visits, assisting with registration and pre‑registration functions, fielding incoming calls, and maintaining confidentiality of patients, coworkers, and the hospital.

The position also works closely with other departments to ensure patient charts are complete for treatment and handles stressful situations with patience and tact while delivering impeccable service.

• Updates patient accounts and information
• Schedules patients as needed
• Registers patients as needed
• Verifies patient coverage for primary, secondary and tertiary
• Collects patient payments and sets up payment plans
• Communicates with patients, other medical offices, and insurance companies
• Ensures all necessary paperwork and records are ready for patient appointments
• Collaborates with nursing team regarding scheduling of patients
• Collaborates with medical records team as needed
• Keeps information confidential and a HIPAA‑secure environment
• Provides mentorship and guidance to other clerical staff

• Demonstrates eligibility for employment in the United States.
• High school diploma or equivalent.
• Ability to relate and work effectively with others.
• Willingness to participate in goal‑setting and educational activities for own growth and advancements.
• Demonstrated verbal communication skills in English.
• Demonstrated computer skills in utilizing word processing, integrated database and other functions.
• Demonstrated ability to utilize and understand mathematical calculations.
• Demonstrated knowledge of medical terminology.
• Two years medical office experience.
• Five years medical office experience preferred.

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients.

Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient‑focused approach, and robust benefits package!

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance
• Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.