Triage Coordinator - Axis Spine Center

Northwest Specialty Hospital seeks a compassionate, patient-oriented Triage Coordinator (CMA) to join the Axis Spine team. The role involves phone triage, clinical decision-making, scheduling, and documentation, supporting clinic operations.

• Assess patients over the phone.
• Medically assess patient needs and make clinical decisions on next steps in their care.
• Work with the medical team and providers to access patients.
• Create proper triage documentation in chart.
• Room patients as needed.
• Educate patients on medications, special diets, and other physician-ordered instructions.
• Take patient information and medical histories.
• Update patient information as needed.
• Maintain confidential and HIPAA‑secure environment.
• Assist with Certified Medical Assistant duties as needed.
• Other duties as assigned.

• Eligibility for employment in the United States.
• High school diploma or equivalent.
• Proof of Basic Life Support (BLS) Certification.
• Knowledge of cleaning standards and ability to perform according to them.
• Ability to relate and work effectively with others.
• Strong verbal and written English communication skills.
• Knowledge of CPT, ICD‑10 codes and medical terminology preferred.
• Must be a Certified Medical Assistant (CMA) with active certification from AAMA, NCCT, or NHA, or an active Idaho Licensed Practical Nursing License.
• At least 1 year of experience as CMA or LPN required.

• Company-sponsored events such as sporting events, BBQs, and holiday parties.
• Comprehensive health care coverage with options for Medical, Dental, and Vision Insurance (for benefit-eligible positions).
• Tuition reimbursement.
• Growth opportunities, ongoing education, training, and leadership courses.
• A generous 401(k) retirement plan.
• A variety of discounts throughout the hospital and community.
• Wellness benefits offered to staff such as weight loss challenge, access to a dietitian, and discount gym memberships.
• Culture that promotes and supports work/life balance.
• Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.