Manager, Hospitality ​/ Hotel ​/ Catering

Front of House Manager

Location: Emma's inside The Club at Prairie Falls
Reports To: General Manager / Owner
Employment Type: Full-Time

We are seeking an experienced and service-driven Front of House (FOH) Manager to lead our guest-facing operations. The FOH Manager is responsible for ensuring exceptional guest experiences, managing front-of-house staff, maintaining service standards, and driving overall operational excellence. This role requires strong leadership, attention to detail, and a passion for hospitality.

• Ensure every guest receives prompt, professional, and friendly service
• Resolve guest concerns efficiently and diplomatically
• Maintain a welcoming atmosphere and uphold brand standards
• Monitor dining room flow and table management to optimize service

• Recruit, train, and supervise hosts, servers, bartenders, and support staff
• Create staff schedules and manage labor costs effectively
• Conduct pre-shift meetings to communicate goals, specials, and service focus
• Provide ongoing coaching, performance feedback, and development opportunities
• Foster a positive, team-oriented work culture
• Work alongside and in collaboration with other department managers & staff on private banquet events, Prairie Falls events, etc.

• Oversee daily front-of-house operations to ensure smooth service
• Maintain cleanliness, organization, and compliance with health and safety regulations
• Coordinate with the kitchen to ensure timely and accurate food service
• Manage reservations, waitlists, and private dining events
• Monitor inventory of FOH supplies (menus, bar supplies, uniforms, etc.)

• Support budget management and cost control initiatives
• Review daily sales reports and monitor key performance metrics
• Assist with time cards, cash handling, and end-of-day reconciliation
• Implement strategies to increase revenue and guest satisfaction
• Place bar orders with local beverage reps and maintain accurate ordering and receipt records for accounting.

• 2+ years of restaurant management experience preferred
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Knowledge of POS systems and restaurant management software
• Ability to work evenings, weekends, and holidays as needed
• Food safety certification (or ability to obtain)

• Customer-focused mindset
• Strong organizational and multitasking skills
• High level of professionalism and integrity
• Ability to perform in a fast-paced environment
• Conflict resolution skills
• Excellent communication skills