Golf Cart Attendant

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Golf Cart Attendant often provides the first point of contact for golf guests and is responsible for creating an excellent first impression. S/he is responsible for upkeep and cleanliness of the golf carts, as well as assisting guests with wiping down clubs, balls, etc. The Golf Cart Attendant will maintain the AAA Four Diamond standards.

Essential job FUNCTIONS:

Greets and welcomes guests upon arrival

Unload clubs, cleans and places in bag drop area or cart

Wipe down clubs and loads them into their cars once guests are finished

Clean carts when guest return

Checks carts for damages, if damaged, reports immediately to Golf Shop

Ensures all carts are accounted for and plugged in prior to leaving for the day

Ensures grounds area is clean and prepared for the next day’s operations

Keeps range and practice area clean of golf balls, baskets, trash, etc.

Washes golf balls, supplies clean golf balls to ball machine. Cleans machine and surrounding areas

Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Head Professional

Keeps back room and cart area neat and clean

Communicates tee sheet changes to player’s assistants

Continually supplies carts to the staging area, ensuring all carts have a pencil and scorecard

Contacts appropriate party, if necessary, when a guest problem is reported

Provides general resort information for guests

Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

Resolves guest problems and is empowered to act in absence of manager

Maintains an up to date working knowledge of all resort amenities as well as any special events

Interacts with resort staff in a professional manner, assisting other departments with necessary information

Up sells other resort services and amenities to guests

Always maintains a professional demeanor and attitude

Communicates all pertinent information to the Golf team

Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

Acts with responsibility towards all company property, supplies and equipment.

Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

Remains alert, courteous and helpful to the guests and colleagues at all times

eXPERIENCE & eDUCATION:

High school education required

Prior hospitality experience preferred

At least one year customer service experience preferred

Knowledge of the game of golf preferred

Job REQUIRMENTS:

Must be authorized to work in The United States

Must be able to read, write and speak English

Must be able to work well under pressure

Must be able to accurately follow instructions, both verbally and written

Must be highly detailed orientated

Must be able to work in a fast paced environment

Must have excellent listening skills

Must possesses excellent communication skills

Must be professional in appearance and demeanor

Must always ensure a teamwork environment

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to deal effectively and interact well with the guests and Colleagues

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

Working CONDITIONS:

• Must be able to work in a variety of weather conditions (rain, wind, cold, sun & heat);
• Must be able to stand & walk throughout the day, including on uneven surfaces;
• Must be able to frequently lift, push, pull & carry up to 10 lbs and occasionally up to 75 lbs;

Must be able to bend, squat, & twist on an occasional basis

Must be able to perform simple grasping, squeezing, and repetitive hand & arm movements frequently;and fine manipulation occasionally.

Hyatt Regency Hill Country Resort and Spa | San Antonio, TX, US