Mountain Concierge: Craft Bespoke Guest Experiences

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!
We take pride in our teamwork and high standards.

We are looking for a Concierge to join our team! As a Concierge, you will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests.

You will have the opportunity to greet guests and assist them with their travel itinerary, reservations, and overall guest experience details.

You will be able to meet guests form the local community and communities all over the world.

As a Concierge, you will have the opportunity to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.

This is a very unique opportunity to work with a supportive team and to work with guests from all over the world.

Essential Functions:

• Organize itineraries and reservations for our guests
• Create unique and individualized guest experiences
• Explore opportunities to become an expert in the local community and confidently connect visitors to unique and unforgettable experiences in the local area
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
• Communicate and work with your team to ensure guest satisfaction

The Perks (vary by hours committed):

• Health Benefits - after 30 days!
• Winter
  - Ski Pass to Stowe Mountain Resort
• Summer
  - Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Rate: $20.00 per hour.

• Previous experience is preferred but not required
• A passion for providing service to others and assisting them with creating authentic vacation or travel experiences
• Must be a people person willing to go beyond the expected for our guests
• Ability to communicate well both verbally and through legible and grammatically correct writing
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy
• Flexibility in your schedule

We welcome you:

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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