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Tier II Help Desk Specialist - Enterprise IT & DoD Security

Job in Post Falls, Kootenai County, Idaho, 83854, USA
Listing for: DecisionPoint Corporation
Full Time position
Listed on 2026-06-05
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
DecisionPoint Corporation is looking for a Tier II Help Desk Specialist to provide technical support for the USTRANSCOM Integrated Booking System. The role involves troubleshooting complex issues, coordinating with technical teams, and ensuring high user satisfaction. Ideal candidates have at least 3 years of experience in technical support, possess active Secret Clearance, and have IAT Level II certification. Working knowledge of Jira and Service Now is preferred, along with strong problem-solving and communication skills.
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