Deskside Technician; Mid-level

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Primary Duty – Tier II Systems Analysis, PKI Trusted Agent Authority, and Independent Judgment

The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to: analyze and diagnose Tier II incidents and select appropriate remediation; design and modify workstation imaging and software configurations to user-specific functional specifications; exercise Trusted Agent authority under DoD PKI policy for SIPRNet PKI token issuance; analyze cyber vulnerability data and select remediation approaches;

and consult with users to determine functional specifications. Each incident, token request, vulnerability remediation, and configuration decision is a discrete systems-analysis problem applied to a user-specific or system-specific fact pattern. The candidate exercises discretion and independent judgment in diagnosis, in resolution path selection, in PKI Trusted Agent authentication decisions, in vulnerability remediation prioritization, and in configuration design — without continuous direct supervision on individual technical decisions.

Technical execution of the resulting decisions is incidental to and performed in furtherance of this primary analytical duty.

• Independently analyzes and diagnoses hardware, software, and connectivity incidents across NIPRNet, SIPRNet, and higher classification networks; determines root cause through systems analysis techniques and selects technically appropriate remediation for each incident based on user-specific and system-specific fact patterns.
• Consults with users to determine functional specifications for hardware, software, peripheral, and authentication configurations; designs configuration approaches that meet user-specific operational requirements while maintaining J6 baseline compliance.
• Designs and modifies workstation imaging configurations based on user-specific functional specifications; determines premium-load and user-unique software configurations for each workstation; exercises specialized judgment in resolving imaging exceptions and configuration conflicts where the standard baseline does not meet operational requirements.
• Serves as a Trusted Agent (TA) under DoD PKI policy with authority to process Joint Staff SIPRNet PKI token requests to the Registration Authority for authentication credential issuance; exercises specialized judgment in validating identity proofing documentation, evaluating request legitimacy, and applying DoD PKI policy to each request affecting classified-network access; coordinates token delivery to end users. The Trusted Agent workload averages approximately 200 token-related requests per month, with each request requiring independent application of DoD PKI policy to a user-specific authentication decision.
• Independently performs CAC and SIPRNet PKI token PIN reset analysis during Core Business Hours at Pentagon, Taylor Building, and Mark Center; provides after-hours analytical support at the Pentagon; exercises specialized judgment in identifying authentication failure root cause and selecting reset approach.
• Independently manages MFA physical security token inventory including 100 Yubi Key security tokens; analyzes token assignment requests, consults with users to determine MFA functional specifications, and provides specialized user instruction on Government-approved MFA and 2FA physical security tokens; produces monthly MFA Security Token Inventory analysis for Government leadership.
• Analyzes cyber vulnerability scan output to identify the most vulnerable computers across the endpoint fleet; selects appropriate remediation approaches for each vulnerability based on system-specific risk and operational impact; remediates a minimum of 15 of the most vulnerable computers per network per week, with 95% remediation accuracy reflecting accountability for the analytical work performed; coordinates with J6 Cyber Security teams on complex vulnerability classes;
  
  produces the weekly Cyber Vulnerability Remediation Report with analytical findings.
• Designs and executes manual software patching…