Warranty Program Manager

Overview

Frontdoor and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors.

We also offer new home builder warranty solutions, which deliver value to both builders and homeowners through a suite of builder warranty products and support services. Our customizable home warranties are annual service plan agreements that cover the repair or replacement for breakdowns due to normal wear and tear of major components. We cover up to 29 home systems and appliances, including electrical, plumbing, HVAC systems, water heaters, refrigerators, dishwashers, and ranges/ovens/cooktops, as well as optional coverages for pools, spas and pumps.

Our home warranties provide peace of mind, budget protection, convenience, repair expertise and service guarantee. Our non-warranty services provide homeowners greater value through replacement and upgrade programs, as well as other home maintenance offerings. Our 2-10 new home builder warranty solutions offer flexible builder‑backed and insurance‑backed warranty options covering workmanship, home distribution systems and structural components.

Frontdoor family of brands include American Home Shield, HSA, One Guard, Landmark and 2-10 HBW brands. For more information about Frontdoor, Inc., please visit

Summary:

(Fully Remote / Virtual Role) The Warranty Program Manager is responsible for overseeing the development, implementation, and ongoing management of the organization’s New Home warranty programs. This role ensures warranty policies are aligned with customer expectations, regulatory requirements, and business objectives. The Warranty Program Manager collaborates cross-functionally to drive process improvements, enhance customer satisfaction, and minimize costs associated with warranty claims.

• Design, implement, and manage warranty programs and policies across all New Home product lines.
• Stay current with industry trends, regulatory changes, and best practices in warranty management.
• Develop and deliver training materials regarding warranty processes to internal staff and external partners.
• Lead initiatives to improve warranty-related processes and enhance customer experience.

• Work closely with new home functional groups and legal team to ensure warranty programs are compliant and effective.
• Serve as the primary point of contact for internal warranty-related issues.
• Prepare regular reports on warranty claims, program performance, and recommended actions for management.

• Monitor warranty claim trends and analyze data to identify areas for improvement and cost reduction.
• Work closely with actuaries, reinsurers, and legal teams to ensure annual pricing studies and premium rate selections are completed in time for annual rate filing.
• May include other duties as assigned.

• Strong analytical skills with experience in data analysis and reporting.
• Excellent communication and interpersonal skills.
• Proven ability to lead cross-functional teams and drive process improvements.
• Experience with regulatory compliance related to product warranties.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong problem-solving and negotiation skills.
• Strategic thinker with a hands‑on approach.
• Strong leadership and team development skills.
• Exceptional written and verbal communications skills for creating compelling content and collaborating with teams.
• Ability to build relationships and influence stakeholders.
• Data‑driven decision‑making and continuous improvement mindset.

Physical

Role Requirements:

Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise…