Senior Director, Managed Review

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Full Time Remote, Remote, US

4 days ago Requisition

Salary Range: $ To $ Annually

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

The Senior Director, Review Management is responsible for driving solution execution, client success & retention, and growth of AI/advanced analytics-enabled review offerings through leadership of the Review Management team within the Review & Advanced Analytics team. This dynamic leader develops and guides strategic goals, financial performance, organizational development, and operational excellence of Managed Review and is devoted to the design and implementation of innovative, analytics-driven workflows that reduce the volume, time, and costs associated with linear review conducted by Lighthouse (via preferred partners) while maintaining or improving overall review quality and ROI.

The mandate of the role is, along with other R2A leaders, to position Lighthouse as the leading provider of AI/analytics-driven review in the eDiscovery industry through the continuous adoption of best-in-class technologies and innovative workflows that reduce the need for eyes-on attorney review.

• Creates strategic vision, drives product definition, and develops execution plan for Managed Review offerings, and is accountable for the performance and results of Managed Review teams
• Is Lighthouse’s internal and external voice for Managed Review
• Provides strategic leadership to Managed Review teams, and creates an organizational strategy for successful implementation of enterprise-level work and scalable growth
• Owns relationship with linear review providers in all areas, including discussions and negotiations related to pricing, capacity, training, performance (expectations, escalations, and remediation strategies), QBRs, and generation of new services
• Works across organization to help establish and maintain a high-growth pipeline of Managed Review opportunities and engagements to deliver advanced value to new and existing Lighthouse clients
• Ensures effective collaboration with Sales, Marketing, and all Service Delivery departments to drive success for our clients via adoption of Managed Review offerings
• Develops and successfully implements plan to establish continuous innovation and improvement within Managed Review teams to deliver market-leading value, results, and services
• Is key stakeholder and input driver for Product Development as they provide differentiated, world‑class technology to deliver Managed Review solutions
• Establishes Lighthouse as a trusted advisor to our clients through regular and reliable communication as well as creative problem solving and solution design
• Serves as internal and external subject matter expert related to technology-enabled and AI/analytics-driven linear review workflows
• Monitors Managed Review projects to establish priorities and ensure all client objectives are met
• Assists in ongoing assessment of revenue and service metrics of Managed Review team
• Creates processes to establish workflows and best practices for Managed Review departments
• Continues to build and retain a high-performing team through strong leadership, personnel management, and professional development opportunities
• Provides vision, leadership, direction and coaching to ensure continuous and successful employee development
• Develops and maintains departmental processes and recommendations on talent, capacity, and tools needed to support service delivery and enable scalable growth
• Leads departmental managers in the provision of 1:1's, mid-year…