VP, Professional Services
Listed on 2026-08-03
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Management
Project & Program Management, Operations Management, Change Management, Client Relationship Management
Overview
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization
. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
About The Role
As theVice President of Professional Services, you will lead a global organization responsible for delivering world-class implementation, consulting, adoption, integration,optimization, and managed services for enterprise technology customers. You will own the strategy, execution, and financial performance of the Professional Services business while ensuring customersrealizemeasurable value from their technology investments.
This executive leadership role requires a proven operator who can scale services organizations, drive operational excellence, improve customer outcomes, and build high-performing teams. You will partner closely with Sales, Customer Success, Product Management, Engineering, Support, and Executive Leadership to accelerate customer adoption, expand services revenue, and strengthen long-term customer relationships.
ResponsibilitiesWhat You'll Do
Strategic Leadership
Define and execute the global Professional Services strategy aligned with corporate growth objectives.
Develop multi-year plans for service offerings, delivery models, resource capacity, and geographic expansion.
Serve as a key member of the Customer Experience and Executive Leadership teams.
Professional
Services Business Management
Own Professional Services P&L, including bookings, revenue, margin,utilization, backlog, and forecasting.
Drive operational efficiency and profitability whilemaintainingexceptional customer satisfaction.
Establish and monitor KPIs, delivery metrics, and executive dashboards to measureorganizationalperformance.
Customer Success & Value Realization
Ensure successful delivery of enterprise deployments, migrations, integrations, and transformation programs.
Build executive-level relationships with strategic customers and act as an escalation point for critical engagements.
Implement best practices that accelerate customer time-to-value and product adoption.
Services Portfolio & Innovation
Develop and evolve consulting, implementation, advisory, training, managed services, and premium support offerings.
Identify new revenue opportunities and create scalable service packages aligned with market demand.
Partner with Product and Engineering teams to influence product direction based on customer feedback and implementation experience.
Global Delivery Excellence
Establish methodologies, governance frameworks, quality standards, anddeliverybest practices.
Lead program management, resource management, and project delivery functions.
Ensure consistency and excellence across regions, teams, and customer engagements.
Talent Leadership
Recruit, develop, andretainhigh-performing leaders and consulting professionals.
Build a culture of accountability, customer obsession, innovation, and continuous improvement.
Lead workforce planning, succession planning, andorganizationaldevelopment initiatives.
Cross-Functional Collaboration
Partner with Sales leadership on services strategy,deal qualification, scoping, pricing, and customer success planning.
Work closely with Customer Success, Product, Renewal sand Support teams to deliver a seamless customer experience.
Influence strategic business decisions through data-driven insights and customer intelligence.
What We're Looking For
Bachelor's degree in Business, Information Technology, Computer Science, Engineering, ora related discipline.
20+ years of experience in Professional Services, Consulting, Customer Success, or Technology Services leadership.
10+ years leading large-scale, customer-facing teams in an enterprise software or technology environment.
Demonstrated success managing aGlobal
Professional Services P&L exceeding
70M+.
Proven experience scaling global service delivery organizations.
Strong commercial acumen, including forecasting, margin management, resource…
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