Shipping​/Packing Supervisor

SUMMARY

This job description outlines the responsibilities and qualifications for a Packaging and Shipping Supervisor. This role is a key managerial position within the manufacturing and distribution process, focusing on the final stages of product handling - packaging, custom engraving, and shipping.

• Operational Oversight: Oversees packaging, custom etching, and shipping departments to ensure accuracy, compliance, and efficiency.
• Quality Control & Compliance: Inspects outbound shipments to meet customer requirements and maintains accuracy in shipping records.
• KPI Management: Develops, reviews, and communicates monthly key performance indicators (KPIs) to track performance.
• Staff Leadership & Development: Cross-trains staff to meet shifting demands, evaluates employee performance (annually and as needed), and manages attendance/discipline.
• Standardize Processes: Develop and maintain "Standard Work" to ensure consistency across shifts
• Process Improvement: Implements continuous improvement initiatives (e.g., Lean manufacturing, 5S) to reduce costs and increase productivity.
• Inventory & Supplies: Manages cycle count accuracy and monitors operating supplies to prevent shortages.
• Liaison Duties: Acts as a liaison between Sales and the Pack/Ship teams, coordinating on special instructions and ship dates.
• Documentation & Logistics: Assists with Shipping Coordinator duties, including order management, Bills of Lading, tracking, and international documentation.
• Safety & Compliance: Ensures compliance with all standard safety practices and company policies.
• Attendance: Regular attendance is an essential function of this position
• Other duties may be assigned

• Goal Setting: Sets clear goals and objectives for the team.
• Training & Mentoring: Orients and trains employees, providing them with necessary tools and opportunities for growth.
• Communication: Communicates effectively at all levels of the organization.

Actual schedule follows work needs, but in general:

Mon-Thurs 6:30am to 4:00pm

Friday 6:30am to 2:00pm

• Education: High school diploma or equivalent minimum.
• Experience: 5+ years of experience in shipping, logistics, and/or warehouse operations, with strong leadership experience managing cross-functional teams.
• Technical
  
  Skills:
  
  Proficient with computers, Microsoft programs, and experienced with ERP and shipping manifest systems.
• Knowledge: Deep knowledge of domestic and international shipping processes and terminology.

Ability to read, write and comprehend simple instructions, short correspondence and memos. Have the ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand;

walk; sit; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.