Account Manager; ENT​/Strategic; Hybrid

Account Manager (Enterprise/Strategic)

The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. The role focuses on promoting and selling KnowBe4’s additional products and services to businesses of 1501+ employees, achieving and exceeding monthly sales quotas, and collaborating with Customer Success Managers to increase ARR and product suite adoption.

Clearwater positions open to candidates located in greater Tampa Bay area.

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential cross‑sale, add‑on, and upgrade opportunities by developing and managing relationships with assigned accounts
• Identify key decision makers while developing and qualifying cross‑sale, add‑on and upgrade opportunities
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training and overall security posture
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
• Support the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to increase the customers’ commitment and use of the KnowBe4 Product Suite

• Bachelor’s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, or Marketing.
• Proven track record selling to EVP and C‑level (CISOs and Security Teams a plus)
• 5+ years SaaS sales experience (Cybersecurity preferred but not required)
• Experience selling deals $500K+ in the Enterprise segment
• Experience selling multi‑year deals
• International:
  English and local language proficiency required.
• Demonstrated expertise in value‑based selling methodologies with enterprise accounts
• Executive‑level presentation and communication skills
• Experience with strategic account planning and management showing measurable account growth
• Experience managing and progressing opportunities involving multiple stakeholders
• Track record of managing and closing complex, multi‑year deals with multiple stakeholders
• Experience creating and communicating compelling business cases
• Experience with consultative selling approach and value selling methodology
• Experience handling technical objections
• Skilled in running discovery conversations and managing tailored product demonstrations
• Technical aptitude with experience using sales tools
• Experience with CRM systems (preferably Salesforce)
• Experience with pipeline management and accurate forecasting
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Proven track record of grit and resilience in challenging situations, with high performance under pressure
• Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
• History of setting and achieving ambitious personal or professional goals
• Track record of leadership in team settings
• Demonstrated interest in cybersecurity sales
• Quick learner with strong listening skills
• Strong written and verbal communication skills, with previous presentation experience
• Excellent phone presence and professional demeanor
• Time management and organizational skills
• Ability to handle rejection and maintain persistence
• Stats‑driven business professional
• Motivated, energetic self‑starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision
• Must…