Hotel Security Officer

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Fort Hall, , US

5 days ago Requisition

$15.32 To $20.68 Hourly

Hotel Security Officer

Hotel Security Supervisor

Contributes to the efficient daily operation of the Shoshone Bannock Hotel Security activities by ensuring the safety and security of guests, employees, and property in accordance with the established policies and procedures of the Shoshone Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Reports any irregularities, damages, tampering, vandalism, or suspicious activities of team members, guests, vehicles, property belonging to Shoshone
  - Bannock Casino Hotel, including other equipment and items entrusted to the Casino Hotel.
• Utilizes communication systems, including but not limited to phones and radios.
• Safeguards all Gaming and Hotel equipment and property.
• Generates electronic and/or written reports as necessary regarding security-related incidents involving guests, team members, facility, and property.
• Escorts guests and team members, when assigned or as needed.
• Observes guest and team members, while posted or on patrol.
• Patrols property to identify potential safety hazards; prepares written reports to the appropriate individual, for proper resolution.
• Becomes familiar with hazardous materials used on property, and all Safety Data Sheets/Material Safety Data Sheets associated with chemicals.
• Coordinates situations with casino security team members or emergency personnel; informs outside agencies of any unusual or suspicious situations on property when directed.
• Operates Casino Hotel vehicles and may be called upon to assist with local transport for special events. May perform bicycle patrol as assigned.
• Interacts with guests and team members in a positive and professional manner.
• Investigates, revisits, and tracks Casino and Hotel related illegal incidents occurring on property, including RV Park.
• Patrols parking lots and works special events to mitigate illegal activity on property.
• Attending regularly scheduled departmental meetings and training courses.
• Accesses locked areas or equipment as necessary.
• Maintains order at public gatherings and events on hotel property.
• Maintains strict confidentiality of all information processed through the department, including records, reports, documents, conversations, etc.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone Bannock Casino Hotel.
• Applicable to federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Department organization, functions, objectives, policies, and procedures.
• Safety operations and procedures, safety methods and practices, and public/customer service skills in a casino environment.
• Use and workings of security systems, cameras, and alarm systems.
• File and records management
• Intergovernmental, community, and public relationships with tribal, county, and state law enforcement agencies.
• Customer service standards that build customer loyalty, satisfaction, and ultimately bring success to the Shoshone Bannock Casino Hotel.

Skill in:

• Sensing or spotting disruptive patrons or situations.
• Assessing situations quickly and making solid decisions.
• Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Addressing customer problems.
• Correct English usage, grammar, spelling, and punctuation.

Ability to:

• Communicate efficiently and effectively both verbally and in writing.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Use reasoning words to defuse verbal and physical altercations.
• Handle irate, disorderly or…