Collections Specialist

Responsibilities

Recruiting on behalf of a national law firm. The Collections Specialist will act as a point of contact for customers in default or facing imminent default. He or she will act as a liaison between customers and internal workout groups to assist customers in resolving delinquencies with appropriate solutions in alignment with investor guidelines, while providing best in class support. The Specialist will act as an owner of in‑depth servicing issues research, including payment discrepancies, escrow inquiries, and contact difficulties.

Place outbound calls in line with the firm’s call policies.

Receive incoming calls in line with the firm’s call policies.

Daily communication with clients in a professional manner.

Provide updates to the clients via client‑directed systems and email.

Maintain accurate and current information in case management and client systems.

Assist management and attorneys.

• Must be detail oriented
• Ability to work in a fast‑paced environment with little direction and meet tight deadlines
• Customer service oriented

• Collections experience in finance, residential mortgage lending or real estate market
• Good office computing skills, including MS Office
• Familiar with general office processes, including internal and external phone and email communication

Overtime and weekend work schedules may be required.