Retail Representative - River Rouge, Michigan

JARS CANNABIS Retail Representative – River Rouge, Michigan

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We are seeking a highly motivated and energetic Retail Representative to provide exceptional customer service by meeting individual needs, exceeding expectations, and demonstrating knowledge of cannabis products, deals, and promotions.

• Assess customer needs, provide product knowledge, and conduct transactions accurately and efficiently.
• Utilize suggestive selling strategies and upsell customers on products and promotions.
• Accept constructive criticism and coaching from upper management.
• Assist with inventory tasks when needed.
• Work scheduled shifts and follow the company’s attendance policy.
• Follow all safety and CRA rules and policies.
• Promote the loyalty program, referrals, and other customer benefits.
• Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer.
• Perform opening and closing duties as needed.
• Escalate customer issues to upper management when appropriate.
• Maintain a positive, caring attitude and treat customers and coworkers with respect.
• Maintain neatness, cleanliness, and organization of the sales floor.
• Fill in when short‑staffed and remain willing to be cross‑trained.
• Follow and integrate company policies and procedures in all on‑the‑job interactions, tasks, and behaviors.
• Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
• Perform other duties as assigned by management.

• Must be 21 years of age or older.
• High school diploma or GED required.
• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment.
• Acquired knowledge of cannabis strains and applications.
• Cannabis industry and/or health industry experience highly desirable.
• Exceptional interpersonal, communication, and customer service skills.
• Basic math skills required.

• Requires prolonged standing and some bending, stooping, and stretching.
• Requires stocking, labeling, cleaning, organizing.
• Ability to operate a computer, POS system, and other office equipment.
• Moving up to 30 pounds on occasion.
• Work will generally be performed in a fast‑paced retail cannabis dispensary.
• Involves frequent contact with patients and staff.
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion.

• 10‑hour shift
• 8‑hour shift
• Holidays
• Monday to Friday
• Weekend availability required

Full‑time, Part‑time

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full‑time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.

All candidates are subject to a State of Michigan background search. Candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

$15 per hour