Library Assistant

CHARLES COUNTY PUBLIC LIBRARY

Mission:
The Charles County Public Library creates opportunities for the community to engage, discover, and learn.

Vision:
We are a trusted Charles County anchor that enhances lives and supports our communities.

• Mon 4:15 - 8:15pm
• Tues 9am - 1pm
• Wed 4:15 - 8:15pm
• Thur 4:15 - 8:15pm
• Sat 10am - 2pm

* subject to change based on branch needs

Job Details Level: Entry

Job Location:

Potomac - Indian Head, MD 20640

Position Type:
Part Time Education Level: High School Salary Range: $21.92 - $21.92 Hourly

Library Assistant Senior Library Assistant

106 107 (after 5 years of service in Library Assistant position)

Non-exempt

(Fair Labor Standards Act)

04/07/2017

This position is covered under a collective bargaining agreement between the Charles County Public Library and UFCW Local 1994 MCGEO. The position is subject to all terms, conditions, and wage scales outlined in the agreement; membership dues in the union are voluntary.

Performs a variety of duties within the Circulation Department under the direction of the Customer Service Supervisor including technical services, clerical services and inter-library loan (ILL). Provides direct service to customers.

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
• Performs circulation and customer service duties including checkouts/ins, issuing cards, renewals, holds, informing customers of available resources, programs, and the status of their account, including the accurate collection of payment for fines and services.
• Troubleshoots issues, assists with customer accounts, and handles customer inquiries and complaints appropriately.
• Instructs/trains customers on use of equipment and devices, such as computers, printer/copiers, and fax machines.
• Maintains confidentiality of customers and their personal information.
• Performs interlibrary loan procedures which may include processing Request to Fill, daily delivery from other branches, and ILL emails.
• Assists with processing, shelving, weeding, discarding, inventory, and repair and cleaning of materials.
• Assists with and promotes library programs and services.
• Works at different locations throughout the CCPL system as needed.
• Attends meetings and participates in committees and organizations that further the Library's mission and goals.
• Professionally represents the library at community and organizational events that further the Library's mission and goals.
• Keeps abreast of library and job specific developments, trends and technologies by seeking out learning and training opportunities.
• Performs other duties as assigned.

• Service to Others
• Expertise (Knowledge, Skill, Educational and Experience Requirements)
• Personal Leadership/Strategic Thinking
• Accountability/Responsibility
• Systems Thinking
• Teamwork
• Communication
• Problem Solving and Innovation
• Development of Self and Others
• Affirming and Enabling Diversity and Inclusion

Employees are expected to meet the following performance standards:

• Demonstrates excellent service to others by addressing requests in a professional and timely manner;
• Accurately and efficiently checks items in/out;
• Accurately handles money transactions;
• Accurately and efficiently registers customers;
• Strong understanding of standard office equipment;
• Acknowledges and uses written Charles County Public Library…