Assistant Front Desk Manager

Job Description

Surrounded by 43 acres of manicured grounds, lush gardens, and rolling Maryland countryside, Bolger Center, a conference hotel, offers the most exclusive accommodations in Potomac, Maryland. Located in close proximity to Bethesda and Rockville, it is central to all three DC airports. This 431-room historic hotel features the beautiful Stained-Glass Ballroom, offering spectacular ambiance for retreats, milestones, and meetings. Enjoy all the amenities of a country-style resort, plentiful recreation facilities, and extensive indoor and outdoor dining venues.

Bolger Center is perfect for the new "bizcation" experience; travel for work and stay for leisure! Rejuvenate while enjoying our local seasonal cuisine created for the most discerning palate.

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office operations while providing strong leadership, training, and hands-on support to the front desk team. This role is highly visible and guest-facing, serving as a key representative and "face" of the Front Desk while ensuring exceptional guest service, operational efficiency, and team engagement.

COMPENSATION:
The Salaried rate for this position is $54,625.00 to $65,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits, Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Key Responsibilities

Leadership & Operations

• Support the Front Desk Manager in all aspects of front desk operations, policies, and procedures
• Act as the manager on duty in the Front Desk Manager's absence
• Lead by example by working alongside the front desk team at the desk during peak times
• Ensure smooth daily operations including arrivals, departures, room assignments, and guest communications
• Assist with scheduling, coverage, and shift coordination to maintain adequate staffing levels

Guest Experience

• Serve as a primary point of contact for guests, addressing concerns, service recovery, and special requests
• Maintain a strong presence at the Front Desk to ensure a welcoming, professional environment
• Uphold brand standards and service expectations at all times
• Handle escalated guest concerns with professionalism, empathy, and sound judgment

Training & Coaching

• Assist in the onboarding and training of new front desk team members
• Coach and mentor staff to improve performance, confidence, and service delivery
• Provide ongoing feedback, guidance, and support to foster a positive team culture
• Reinforce front desk procedures, systems, and service standards

Team Leadership

• Lead, motivate, and support the front desk team to deliver consistent, high-quality service
• Promote teamwork, accountability, and professionalism within the department
• Assist with performance management, including feedback and documentation as needed
• Model excellent communication and interpersonal skills

Administrative & Operational Support

• Assist with audits, reports, and front office-related paperwork
• Ensure compliance with cash handling, billing, and payment procedures
• Support coordination with Reservations, Housekeeping, Maintenance, Guest Services, and other departments
• Identi…