Systems Administrator

For the OPS Consulting team, ‘the power to help’ means helping our clients, serving the mission, supporting our employees and families, and helping the community. Headquartered in Hanover, MD, OPS Consulting has over two decades of experience specializing in the most mission‑critical operations. We are thought leaders and innovators. The ingenuity of our developers, engineers, cyber experts, linguists, and analysts is dedicated to empowering our clients, fulfilling The Mission, and remaining trusted leaders and advisers in national security and technology solutions.

Systems Administrator to join us in Annapolis‑Junction, MD.

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any related processes. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Supports day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, and more. Configures and manages UNIX and Windows operating systems and implements operating system enhancements to improve reliability, security and performance.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls
• Perform periodic vulnerability scans of systems
• Perform account management, e.g., establishing, activating, modifying, disabling, and removing accounts
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record
• Provide in‑depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required
• Bachelor’s degree in a technical discipline from an accredited college or university is required; five (5) years of additional SA experience may be substituted for a bachelor’s degree
• US citizenship and an active [Clearance Level] security clearance required

• Ten (10)…