Customer Service Technician III

Customer Service Technician III page is loaded## Customer Service Technician III locations:
212 E High St Pottstown, PA 19464time type:
Full time posted on:
Posted Todayjob requisition :
6708
** Worker Type
** Regular
* * Job Description
**** Summary
* * The
** Customer Service Technician III
** provides world-class service to internal and external customers by responding in a timely fashion with pertinent technical information in a friendly, fair and firm way that ensures a high degree of customer satisfaction.
** Position Responsibilities
*** Receives requests from Customers, both internal and external, via phone, email or in person for support
* Provides technical support to resolve customer issues
* Understands customer needs and how to meet those needs through utilization of repair centers, asset management, and business processes/technology
* Coordinates with necessary AV resources to effectively complete customer inquiries in a timely fashion
* Documents all interactions in the designated customer service database
* Provides regular and accurate reporting of activities to Customer Service Manager
* Attends weekly AV meetings as required to ensure a timely resolution to open customer service issues
* Provides accurate, valid and complete information by using the appropriate methods and tools
* Builds trusting and sustainable professional relationships with customer accounts through open and interactive communication
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
* Other duties as assigned
** Basic Qualifications (Required Skills & Experience)
*** High school diploma or GED equivalent is required
* Minimum of 2 – 4 years of relevant experience providing technical support is required or equivalent combination of education, training, and experience
* Experienced in and demonstrated knowledge of ERP systems and how these systems play a role in manufacturing
* Experienced and proficient with MS Office Suite and demonstrated computer skills
* Occasional travel may be required (CONUS and OCONUS)
** Other Qualifications & Desired Competencies
*** Bachelor's degree or equivalent combination of education, training, and experience is preferred (i.e. Aircraft mechanic or planner/buyer with MRP skills)
* Experienced as a UAV operator or trainer, preferably with AV Manufactured equipment and a willingness to maintain platform proficiency preferred
* Experienced in a manufacturing environment preferred
* Demonstrated knowledge of . regulations preferred
* Demonstrates strong communication skills & ability to resolve customer issues in a friendly, fair, and firm fashion
* Strives to improve the Customer's

Experience with incident responses, repair processes, and customer interaction
* Demonstrates mechanical aptitude (i.e. likes to know how things are put together and function)
* Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
* Displays initiative and drive to accomplish goals and meet company objectives with some guidance
* Takes ownership and responsibility for current and past work products
* Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
* Has effective problem-solving, analytical, and interpersonal skills
* Establishes and maintain effective, cooperative, trusting working relationships both internally and externally
* Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice
* Applies knowledge and skills to complete a wide range of tasks in a timely manner
* Focuses on teamwork, collaboration and puts the success of the team above one's own interests
** Physical Demands
*** Ability to work in an office and manufacturing environment (Constant)
* Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)
** Special Requirements
**** U.S. Citizen, U.S. Permanent Resident (Green Card holder) or
***** asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
***** Clearance…