Dispatcher​/Customer Service Coordinator

Horizon Services, a dynamic, rapidly‑growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Audubon, PA location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. A positive attitude, a smile in your voice, and a willingness to help are essential as we pride ourselves on the service we provide to our customers.

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
• Answer incoming phone calls from existing customers and provide exceptional customer service.
• Ensure all ticket information is entered correctly into the computer system.
• Create dispatch numbers for all parts ordered.
• Follow up on part orders and schedule appointments for part installation.

Enjoy a fun, family‑oriented work environment where your effort is recognized and greatly appreciated. Join a company that values each customer and employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family‑oriented benefits. Medical, dental, vision, prescription drug coverage, company‑supplied life insurance, paid vacation, paid holidays and a 401(k) plan with employer match are additional benefits offered.

• A minimum of two years office/customer service experience (dispatch experience preferred).
• A professional appearance.
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Ability to plan and schedule work rather than just react.
• Ability to think on your feet to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft Office and the ability to learn customer service management and scheduling/dispatch software.

Salary: $18 - $22 per hour