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Member Experience Specialist - Customer Care
Job in
Pottstown, Montgomery County, Pennsylvania, 19464, USA
Listed on 2026-07-24
Listing for:
Diamond Credit Union
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Diamond Credit Union is seeking a Member Advocate for the Member Experience Center-Call to handle member requests and deliver exceptional service. Use product knowledge to recognize cross-sell opportunities and refer to appropriate credit union specialists.
You will handle incoming calls, assist members with account management, and manage routine requests such as transfers, check reorders, and payment processing. The role requires reliability and strong communication in a fast-paced environment.
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