Service Desk Dispatcher ​/ Onsite in Pottstown, PA

A growing technology services organization is seeking a Service Desk Dispatcher to join its team in Pottstown, PA. This is a customer-facing role responsible for answering incoming support calls, triaging requests, and directing clients to the appropriate technical support resource. The ideal candidate is friendly, professional, and comfortable handling a high volume of phone interactions while delivering exceptional customer service.

This opportunity is perfect for someone who enjoys being the first point of contact for customers and thrives in a fast-paced support environment. Working alongside a team of three dispatchers, you'll play a key role in ensuring clients quickly reach the right support professional and receive timely assistance.

• 1+ years of customer service, call center, receptionist, dispatching, or service desk experience
• Strong phone etiquette and communication skills
• Ability to manage multiple inbound calls and requests simultaneously
• Professional, friendly, and customer-focused demeanor
• Excellent organizational and multitasking abilities
• Basic computer skills and experience working with ticketing systems or CRM platforms
• Ability to accurately gather information and route requests appropriately
• Reliable attendance and punctuality

• Previous Managed Services Provider (MSP) or IT support environment experience
• Experience with help desk ticketing systems
• Familiarity with service dispatching or scheduling
• Strong problem-solving skills
• Ability to remain calm and professional during high-volume periods
• Experience supporting business clients over the phone

• 70% Phone Support & Call Routing
• 20% Ticket Creation & Documentation
• 10% Administrative & Team Coordination

• 60% Answering inbound client support calls
• 20% Gathering details and creating support tickets
• 10% Dispatching requests to the appropriate support technician
• 10% Communicating updates and assisting with service desk coordination

• Stable full-time opportunity
• Fast hiring process with a single interview
• Collaborative and supportive team environment
• Opportunity to gain experience within a technology services organization