Personal Lines Customer Service Representative

Job Description

The Lowa Group Inc is seeking a dynamic Personal Lines Customer Service Representative for our Pottstown, Pennsylvania office. This is an exciting opportunity to join a dedicated and enthusiastic team in a hybrid role. As a vital part of our customer service department, you will ensure that our clients receive outstanding service, helping to elevate their experience with The Lowa Group Inc.

We pride ourselves on a welcoming and friendly workplace where your contributions will be valued. You'll take part in an engaging and supportive environment, making personal connections with clients while assisting them with their personal lines insurance needs. If you are eager to work in a positive atmosphere and ready to provide exceptional service, The Lowa Group Inc is looking forward to welcoming you to our team.

Take your career to the next level with us and make a difference in our clients' lives!

• Work from Home
• Health Insurance
• Dental Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities
• Vision Insurance

Client Communication:
Serve as the primary point of communication for clients, addressing inquiries and providing necessary information.

Policy Management:
Assist clients with policy changes, renewals, and updates, ensuring all information is accurate and current.

Problem Resolution:
Quickly and effectively resolve client issues to enhance customer satisfaction and retention.

Documentation:
Maintain comprehensive records of customer interactions, transactions, and communications in our system.

Product Knowledge:
Stay informed about the company's offerings to deliver accurate advice to clients.

Client Retention:
Work towards building strong relationships with clients to foster trust and loyalty to the firm.

Experience:

Property & Casualty licensed with minimum 2 years insurance experience.

Communication

Skills:

Excellent verbal and written communication skills.

Customer Focus:
Strong passion for delivering exceptional customer service and building lasting relationships.

Problem-Solving:
Ability to handle challenging situations with professionalism and a solutions-oriented approach.

Detail-Oriented:
Strong organizational skills and attention to detail when managing client information and documentation.

Technological Proficiency:
Comfortable using customer service software and tools.

Teamwork:
Ability to collaborate effectively with colleagues and contribute to a positive work environment.