Patient Services Representative

Patient Services Representative 2-18

Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

• Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
• Verifies and updates patient information at each visit (address, phone, insurance, etc.)
• Intake of insurance information and verification
• Management of patient flow
• Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
• Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
• Provides patient services, including resolving complaints, making daily reminder calls, etc.
• Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.
• Provides translation services as able and appropriate.
• Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
• Performs other related duties as required or assigned.

• Adheres to the organizations mission, vision and values.
• Adheres to the organization’s policies regarding time and attendance.
• Complies with accepted dress code and maintains a professional image.
• Demonstrates reliability and trustworthiness.
• Manages time and other resources to meet established goals within the agreed upon time frames.
• Demonstrates flexibility in the acceptance and completion of work assignments.
• Participates in the department’s performance improvement activities.
• Maintains patient/employee confidentiality in the management of information.
• Observes the Health Care System’s compliance policies.