Billing Supervisor

Location:
Pottstown (On‑Site)

Role: Experienced and results‑driven Billing Manager to lead our revenue cycle operations team.

The incumbent will be responsible for overseeing billing, collections, payment posting, denial management, accounts receivable, and team performance.

• Lead, mentor, and develop a team of 15 or more billing and revenue cycle associates.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct regular performance reviews, coaching sessions, and training initiatives.
• Hold team members accountable for assigned responsibilities and performance expectations.
• Perform regular audits to ensure procedures are followed and associates demonstrate competency and understanding.

• Oversee and actively participate in payment posting, denial management, claims resolution, and accounts receivable follow‑up.
• Review insurance denials and coordinate appeals to maximize reimbursement.
• Monitor and manage patient accounts receivable and collections efforts.
• Conduct outbound patient outreach regarding outstanding balances and payment arrangements.
• Investigate and resolve claim rejections, billing errors, and A/R issues.
• Manage insurance over payments, recoupments, and refund processes.
• Support credentialing activities as needed.

• Train and educate team members and cross‑functional departments on billing software systems, patient engagement best practices, insurance processes, and revenue cycle workflows.
• Identify opportunities for process improvement and operational efficiencies.
• Proactively recommend solutions and improvements before escalating issues.
• Develop and implement training programs to address performance gaps and improve outcomes.

• Establish, monitor, and report on key performance indicators (KPIs) related to billing, collections, denial management, accounts receivable, productivity, and quality.
• Analyze trends and implement corrective actions to improve departmental performance.
• Ensure compliance with HIPAA regulations and all applicable healthcare billing requirements.
• Maintain accurate documentation and adherence to organizational policies and procedures.

• Minimum of 5 years of healthcare billing and revenue cycle management experience.
• Demonstrated experience leading and managing a large team.
• Extensive knowledge of:
  • Payment posting
  • Insurance denial management and appeals
  • Revenue cycle operations
  • Patient accounts receivable and collections
  • Insurance over payments and recoupments
• Strong organizational, multitasking, and prioritization skills.
• Excellent analytical and problem‑solving abilities.
• Ability to take initiative and identify opportunities for team development and process improvement.
• Thorough understanding of HIPAA regulations and compliance requirements.
• Strong communication, leadership, and interpersonal skills.

• Knowledge of dermatology CPT and ICD‑10 coding.
• Experience with AdvancedMD and EMA software.
• Credentialing experience.
• Bachelor’s degree in healthcare administration, Business Administration, Finance, or a related field preferred.