Customer Service Representative

Job Details

Job Location:

Pottstown, PA 19464
Position Type:
Full Time
Salary Range: $15.00 - $15.00 Hourly

Travel Percentage :
Up to 25%

Job Shift: Any
Job Category:
Retail

• National Health, Dental, and Vision coverage
• Basic Life Insurance, Employer paid, with option to add Voluntary Life Insurance
• 401(k)
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program

• Enter customer orders into the system accurately and completely
• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

• High School diploma or GED
• Strong business acumen and excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift/move up to 25 pounds, regularly
• Bilingual language ability is a plus

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.