Retail Store Associate

Retail Store Associate

Pottstown, PA, US

30+ days ago Requisition

We’re looking for enthusiastic, customer-focused individuals to join our retail stores as Retail Store Associates. This is a great opportunity for anyone who loves fashion, enjoys working with people, and wants to be part of a growing brand. Perfect for college students or anyone looking for a flexible, rewarding job in a fun environment.

As a Retail Store Associate, you’ll be the face of GOAT USA, helping customers find the perfect items, creating an unforgettable shopping experience, and driving sales. You’ll gain valuable skills in customer service, sales, and teamwork, all while working in a fast-paced, upbeat environment.

If you’re reliable, outgoing, and ready to bring the GOAT USA spirit to our customers, we’d love to have you on the team!

The Retail Store Associate is responsible for creating a great in-store experience by helping customers find what they need, sharing knowledge about products, and keeping the store clean, organized, and fully stocked. This role supports sales by providing friendly, attentive service, assisting with purchases, and making every customer feel welcome‑helping build strong relationships and repeat business.

• Provide a friendly, engaging customer experience and represent the GOAT USA brand positively
• Help customers find products, answer questions, and offer sizing and style guidance
• Operate POS systems and handle transactions, returns, and exchanges accurately
• Work with team members and management to support daily store operations
• Maintain knowledge of products, promotions, and brand initiatives
• Greet customers, hand out stickers, and offer assistance throughout their visit
• Fulfill online and in-store pickup orders accurately and on time
• Follow all store policies, procedures, and loss prevention guidelines
• Understand and follow inventory management policies and systems
• Address and resolve customer concerns and escalate issues when needed
• Maintain an organized stockroom and assist with receiving shipments
• Set up and maintain merchandise displays according to brand standards
• Keep the sales floor clean, organized, and fully stocked

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Ability to communicate effectively in English
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.

Flexible schedule, all hours available.

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.