Ford Dispatcher

First Student is hiring a Dispatcher in Pottstown, PA!

At First Student, dispatchers are a constant reflection of our company's commitment to safety and customer service. The dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line.

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment
• Full-time benefits including Medical, Dental, Vision, and matching 401(k)
• Competitive starting wage
• Personal time off and observed holiday pay

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back‑up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day‑to‑day operations

• 3-5 years of experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.

Philadelphia's Fair Criminal Record Screening Standards Ordinance poster is available upon request.