Billing Specialist

The Billing Specialist
, under the supervision of the Office Manager in the Poughkeepsie office, is responsible for managing all aspects of water utility billing for customers while also providing comprehensive administrative support to the department. This position ensures accurate billing, timely payment processing, excellent customer service, and efficient office operations. The ideal candidate is detail-oriented, organized, customer-focused, and capable of handling multiple responsibilities in a fast-paced environment.

Work Schedule:

This is a full‑time position (40 hours per week), Monday through Friday.

• Compensation ranges from $60,000 - $65,000 annually (paid hourly), based on experience and qualifications.
• Health Insurance, Dental, Vision & Telemedicine.
• Health Savings Account.
• Life Insurance.
• 401K Retirement Plan with Employer Contributions.
• Paid Vacation & Sick Days.
• Annual Bonus Program.

• Prepare, process, and issue monthly water bills accurately and on schedule.
• Review and verify meter readings for accuracy and completeness.
• Investigate and resolve billing discrepancies or irregularities.
• Process payments, adjustments, credits, and refunds.
• Maintain accurate customer account records in the billing system.
• Coordinate with field staff (meter readers/maintenance) regarding service issues.

• Provide administrative support to management and department staff.
• Answer phone calls, maintain filing systems, and prepare reports as needed.
• Assist with recordkeeping, data entry, and document management.
• Support special projects and other duties as assigned.

• High school diploma or equivalent required.
• Minimum of 2+ years of billing experience required; utility billing experience highly desired.
• Experience with utility billing software preferred.
• Proficiency in Microsoft 365.
• Strong data entry and numerical accuracy skills.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

• Attention to detail and accuracy.
• Customer service orientation.
• Time management and prioritization.
• Professionalism and discretion.
• Ability to work independently and as part of a team.

• Primarily office-based.
• Frequent computer and phone use.
• Regular interaction with customers and staff.