Assistant Client Service Specialist

Position Title:

Assistant Client Service Specialist

Location:

Poughkeepsie Office - Poughkeepsie, NY 12601
Salary Range: $40,000.00 - $50,000.00 Salary/year

Overview

Salary Range
$40,000.00 - $50,000.00 Salary/year

Position Type
Full Time

Description

Why Join Marshall+Sterling?

As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence.

Our vision of creating a future that's safer and more secure drives everything we do.
Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.
At Marshall+Sterling, you're not just joining a company — you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.
We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department.

Responsibilities include:

This role will be based out of Marshall+Sterling's Poughkeepsie, New York Office

* Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes.

* Document all client and carrier communications regarding coverages and exposures in the management system.

* Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims.

* Maintain required professional accreditations and participate in continuing education programs when available.

* Perform other duties and projects as assigned.

Qualifications

* Proficiency with AI tools, task management systems, and Microsoft Office.

* High School diploma or equivalent required

* Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company.

* Highly organized and detail-oriented.

Total Rewards Package:
Compensation: $40,000 - $50,000, based on experience, education, and work location.
Benefits:
Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!
Employee Stock Ownership Program
As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable:

* Long-Term Rewards:
The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success.

* Collaborative & Engaged Culture:
Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success.

* No Out-of-Pocket Costs:
Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.

For more information on our culture and benefits, please visit us at :
Careers-Marshall+Sterling ((Use the "Apply for this Job" box below).)

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Compensation details:  Yearly Salary

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