Student Financial Services Assistant; CL

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Posting Number: 494063
Type of Position: Full-time
Location: Poughkeepsie, NY
Categories: Office Support

Student Financial Services Assistant (CL-3)

$19.62/hour - $20.60/hour

Marist University invites applications for the position of Student Financial Services Assistant (CWA/CL-3) in support of the Office of Student Financial Services. This position performs a wide variety of clerical and technical functions as part of a dynamic team.

The ideal candidate will be a high school graduate. Candidates should have 3-5 years of progressively responsible secretarial clerical work, or any combination of training, experience and education sufficient to indicate an ability to do the work. All candidates must also be able to demonstrate computer proficiency with Microsoft Office Suite. Flexible schedule is required.

1C – Advanced Reception/Response – Consistently demonstrates ability to independently provide routine and non-routine responses and detailed information from inquiries (telephone, email or in-person). May be asked to broadcast information or answers. Directs visitors as needed.

5A – Basic Written Communication – Consistently demonstrates ability to generate or update correspondence from templates or samples, utilizing a working knowledge of supported word processing software.

7B – Intermediate Record and Data Processing – Consistently demonstrates ability to process routine forms and records quickly and accurately, using multiple programs and investigate and resolve problems such as missing or inaccurate data. Consistently demonstrates attention to detail.

15C – Advanced Interpersonal Communication – Consistently demonstrates high communication skills, and sensitivity to the concerns or interests of others in conveying information. Demonstrates the understanding of information and the use of persuasion tactics to help others identify solutions or possible alternative courses of action.

16A – Basic Judgement – Consistently demonstrates ability to reference operational procedures within department on routine matters and select suitable response with minimal guidance.

18A – Basic Organizational Knowledge – Consistently demonstrates working knowledge of immediate work area and department.

20B – Intermediate Regulatory Knowledge – Consistently demonstrates comprehensive knowledge of laws and government regulations and enforcement systems that apply to department’s operation.

• Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the public. Answer questions as able or refer inquiries to the appropriate person.
• Address routine student/ parent inquiries regarding financial aid and billing. Follow up over phone when appropriate.
• Function as a cashier and reconcile cash and check payments.
• Ensure appropriate documentation is received to verify financial aid eligibility; guide students to ensure financial aid requirements are completed accurately and in a timely fashion.
• Maintain and update both electronic and hard-copy student files.
• Schedule office appointments and maintain calendars as applicable.
• Create and update office correspondence as needed.
• Assist with student employment paperwork and ensuring accurate and complete documentation is received.
• Maintain knowledge of state and federal regulations pertinent to position.
• Consistently demonstrate courtesy, tact, professionalism, strong customer service skills, and the ability to handle…