Client Experience Associate. Poughkeepsie Move Collective

As a Client Experience Associate
, you are the first and last impression for our guests. You will play a vital role in creating memorable stays through your friendly demeanor and excellent service. Your primary responsibilities will include managing check‑ins, check‑outs, front desk operations, sales, and all guest interactions. If you enjoy connecting with people from diverse backgrounds and are committed to delivering exceptional service, this position is perfect for you!

• Greet and welcome every guest in a unique and personable manner upon arrival.
• Book and manage hotel reservations with accuracy.
• Register guests upon arrival, verifying reservations and securing payment information.
• Handle phone calls professionally, directing them as appropriate and taking accurate guest messages.
• Promote our brand loyalty program, ensuring recognition and benefits for all members.
• Anticipate guests' needs, responding in a timely and friendly manner.
• Assist in resolving any guest complaints regarding service or accommodations, either independently or by escalating issues as needed.
• Manage cash drawer contents and transactions during your shift.
• Maintain accurate records, including cash flows and registration information.
• Process all market and retail transactions for guests.
• Assist with mail and electronic communications, providing information about hotel facilities and local attractions.
• Maintain and restock market inventory as needed.
• Handle confidential guest information with the utmost integrity.

• High School Graduate or GED required.
• Experience with front desk operations, guest services, and hotel services preferred.
• Proficient in English; additional languages are a plus for enhancing communication.
• Able to work independently as well as collaboratively as part of a team.
• Proficient computer skills, including knowledge of Microsoft Office; familiarity with hotel operating systems is a plus.
• Able to handle customer service challenges with tact and empathy.
• Basic mathematical skills required for cash handling.
• Show genuine care and respect for both guests and team members.
• Comfortable interacting with individuals from various backgrounds.
• Ability to thrive in a fast‑paced environment.

• Immediate accrual of PTO.
• Access to 50% of your wages before payday.
• Discounts on car rentals, travel, entertainment, and more.
• Worldwide hotel discounts.
• Health, dental, and vision insurance.
• Basic Life/AD&D and Supplemental Life Insurance.
• Voluntary options for critical illness, accident, hospital indemnity, short‑term disability, and legal coverage.
• Employer-sponsored long‑term disability coverage.
• 401(k) plan with immediate matching.
• Double time pay for holidays worked.
• Health Savings Account.
• Employee Assistance Program (EAP).
• Dependent care Flexible Spending Account (FSA).