Consumer Outreach Representative

Consumer Outreach Representative

A Consumer Outreach Representative is a member of the Public Relations team that works closely with members of the Customer Services department to educate customers about Central Hudson's programs. The Consumer Outreach Representative has a dual role: (1) responding professionally to customer complaints filed with the New York State Public Service Commission (PSC) and other government agencies, in order to satisfy those customers' needs, and (2) proactively communicating with community organizations and customers about programs Central Hudson offers to customers who are vulnerable and have low-to-moderate incomes throughout the service territory.

What does a Consumer Outreach Representative do?

• Provides a high level of customer service by conducting outreach and education programs targeting all customers, as well as programs that specifically target consumers with special needs, such as customers with low-income and those who are elderly
• Responds to New York State Public Service Commission (PSC) calls and customer complaints as assigned
• Establishes and maintains relationships with non-profit organizations and government agencies by representing the Company at in-person and virtual events
• Coordinates all aspects of Central Hudson's outreach events, including creating in-person and virtual workshops and meetings
• Develops a working understanding of the consumer Home Energy Fair Practices Act (HEFPA) rights and protections and helps Central Hudson ensure that consumers' rights are not compromised
• Becomes familiar with the services and benefits provided by local, state, and federal governmental and non-profit agencies and serves as a liaison between Central Hudson and these agencies
• Represents the Company and provides trainings to selected audiences to help them better understand and support Company programs and services
• Develops outreach materials and completes other duties as assigned
• Provides support during storm restoration efforts

What does it take to be a Consumer Outreach Representative?

Required:

• Associates degree in Business Administration, Marketing, Communications or related field. In lieu of an associates degree, a high school diploma or equivalent and at least 3 years of related work experience in consumer/community outreach, customer service/engagement, public relations or a related field.
• Strong computer skills including proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Access) and the ability to learn new computer software programs quickly
• Excellent interpersonal and communication skills (written and verbal), with both internal and external stakeholders; strong public speaking and presentation skills
• Strong organizational and time management skills to effectively manage competing priorities and meet deadlines
• Ability to work independently and collaboratively in a team environment
• Ability to multitask, change priorities, and use good judgment
• Must be willing to travel throughout Central Hudson's service territory to attend outreach events and occasionally work non-traditional hours
• Must promote a positive work ethic and customer service approach
• Valid driver's license

Preferred:

• Bachelor's degree
• Bilingual in English and Spanish
• Understanding of the consumer Home Energy Fair Practices Act (HEFPA)
• Experience with event planning
• Knowledge of non-profit community in the service territory

Applications will be accepted until August 11, 2026

This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.

Pay range: $73,000-$115,500